Obviously after investing in a million dollars to setup your customer feedback system - a website, the printing on receipts - you expect survey results pouring in. Don't you? But if you cared about the customer feedback, then why use the most effective method to collect feedback? Are you ready to spend a thousandth of cost you spent on the code-on-receipt-survey-system and multiply the responses by 20 times or more?
Is it possible to connect your offline business service to online reputation? It's not as difficult as you think.
A business owner proclaimed it was hard to get feedback, but somehow, unhappy customers get a megaphone. We asked to explain. And yes, indeed it was a hard problem. So MX took on the challenge to improve the feedback system and help the business improve reputation.