Listen To Your Front Line Employees

They are your customer touch points, so they know what effects the customer experience.

  • Listen to your employees and unlock the business intelligence.
  • Improve employee satisfaction
  • Save thousands of dollars on hiring and training by reducing the employee turn over rate.
  • Appreciate and reward your star employees.

There Are Significant Business Costs to Replacing Employees

A research done at Center for American Progress by Heather Boushey and Sarah Jane Glynn sheds light on the employee turnover issue.


Latest from MX blog...

Obviously after investing in a million dollars to setup your customer feedback system - a website, the printing on receipts - you expect survey results pouring in. Don't you? But if you cared about the customer feedback, then why use the most effective method to collect feedback? Are you ready to spend a thousandth of cost you spent on the code-on-receipt-survey-system and multiply the responses by 20 times or more?

'Tablets are for consumers and computers are for creators' - it is the often heard sentence around tech circles. But tablets can also be business tools, let us show how and why.

That's right, you got an iPad lying around, collecting dust, now that you have upgrade to latest iPad? What are you going to do with the old iPad? We have a great idea for you: put it to work at your business. Every business can use one.

Knowing Key Performance Metrics For On-site Experience Is First Step To Improve Online Reputation. See how MX ties offline customer experience with online business presence.